Terms & Conditions

Prices

All prices include VAT at 20% unless exempt or Zero rated

Packaging and Shipping

  • Shipping is charged in addition at United Kingdom rates. For all other countries shipping will be calculated at the check out.
  • We aim to dispatch orders within 24hrs subject to stock availability. Orders recieved before 11am stand a much better chance of being dispatched the same day.
  • All UK orders are dispatched by Royal Mail First Class, Unless orders exceed 2 kilograms, or exceed the Royal Mail parcel size limitations, where they will then be sent via parcelforce. International orders will be sent by Royal Mail International Signed for, unless orders exceed 2 Kilograms which will then be sent via Parcelforce - Global Priority.

 

Payment

We accept payment in £ sterling only. The easiest way to pay is by credit card or Paypal otherwise a euro cheque or foreign draft in £ sterling is acceptable. Cheques and postal orders should be made payable to Moorlands Cheesemakers Ltd and irrespective of value will be sent to the bank for clearing before goods are despatched.

 

Refunds and replacements

You have our promise to replace any item found to be faulty upon receipt for a full refund. Unwanted purchases must be returned within 7 days for a refund, minus the original postage and packaging cost.  The strick 7 day return policy is in place due to the special storage requirements of all starters and rennets. Please send returns recorded delivery. No questions will be asked, having said that, any constructive criticism would be gratefully received.

Outside the UK, returns containing starter cultures and liquid rennet will not be accepted, due to storage requirements.

Please report any discrepancies within 48 hours of receiving your order.

Your statutory rights are not affected.

 

Unless paying by credit card or through PayPal we regret we cannot send goods without prior payment

If you have any questions please do not hesitate to contact us info@cheesemaking.co.uk or in the office on 01328838478, mobile 07745170390.

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